PRIVACY POLICY

COLLECTION OF PERSONAL INFORMATION

pumt123 collects personal information necessary to provide wagering services, comply with regulatory obligations and improve user experience. The kinds of personal information we collect and hold include:

• name, date of birth and residential address;
• email address and phone number;
• identity verification documents and the results of verification checks;
• account and login information, including your username, password (stored as a hash) and security settings;
• payment information, including the payment method used and evidence that it is held in your name;
• deposit, withdrawal and transaction history;
• wagering activity, including bets placed, stakes, odds and outcomes;
• IP address, device and browser information, and technical logs of your use of the platform;
• geolocation or location information used to confirm that you are located in Australia;
• communications with customer support, including live chat, email and call records;
• responsible gambling information, including deposit limits, breaks and self-exclusion status;
• fraud, risk and compliance information, including AML/CTF checks and source of funds information where required;
• records relating to complaints and enquiries;
• information obtained from identity verification, fraud prevention and regulatory service providers.

We generally collect personal information directly from you, during account registration, identity verification, deposits, withdrawals, wagering and other use of our platform, and when you communicate with us. We may also collect personal information from third parties where permitted or required by law, including identity verification providers, payment service providers, fraud prevention services, regulatory bodies, self-exclusion services such as BetStop and other service providers.

You may deal with us anonymously or under a pseudonym only where it is lawful and practicable to do so, for example when making a general enquiry. Wagering legislation and AML/CTF obligations require us to identify account holders, so we cannot open or operate a wagering account without the personal information described above.

PURPOSES FOR COLLECTION AND USE

Personal information is collected, held, used and disclosed to:

• create and manage your account;
• process deposits and withdrawals and facilitate wagering transactions;
• verify your identity and age;
• comply with regulatory and licensing obligations, including the conditions of our Victorian wagering licence;
• comply with anti-money laundering and counter-terrorism financing obligations where applicable;
• administer responsible gambling tools and give effect to self-exclusion;
• maintain platform security and protect the integrity of our services;
• detect, prevent and investigate fraud, suspicious activity and prohibited conduct;
• manage disputes, complaints and legal claims;
• enforce our Terms and Conditions;
• maintain regulatory and transaction records;
• communicate with you about your account and respond to enquiries and complaints;
• improve our services.

We hold personal information for these purposes and for related purposes that you would reasonably expect, or where otherwise required or authorised by law.

DISCLOSURE OF PERSONAL INFORMATION

pumt123 may disclose personal information to regulatory authorities including the VGCCC, identity verification service providers, payment processors, professional advisers, law enforcement agencies where required by law, and BetStop for self-exclusion purposes. We do not sell personal information to third parties.

THIRD PARTIES

pumt123 uses third-party service providers for identity verification, payment processing, analytics and platform infrastructure. These providers are contractually required to handle personal information in accordance with applicable privacy legislation and only for the purposes for which it was disclosed.

DIRECT MARKETING

pumt123 may use your contact information to send marketing communications about our services, where permitted by the Privacy Act 1988 (Cth), the Spam Act 2003 (Cth), the Do Not Call Register Act 2006 (Cth) and applicable wagering advertising rules. We do not send marketing communications to customers who have self-excluded or who have a break in place.

You may opt out of receiving direct marketing communications at any time by using the unsubscribe mechanism provided in the communication, adjusting your account preferences where available, or contacting us at support@pumt123.bet. We will process opt-out requests within a reasonable period and will not charge you for doing so. Opting out of marketing does not affect transactional, responsible gambling or regulatory communications, which we are required to send.

COOKIES AND TRACKING

pumt123 uses cookies and similar technologies as described in our Cookie Policy. For detailed information about the types of cookies used, how to manage preferences and your rights regarding cookies, please refer to the Cookie Policy.

DATA SECURITY

pumt123 takes reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure. Security measures include encryption, access controls, secure data storage and regular security reviews. However, no data transmission over the internet can be guaranteed to be completely secure.

DATA BREACHES

pumt123 maintains procedures for responding to actual or suspected data breaches. Where a data breach is likely to result in serious harm and notification is required under applicable law, we will take appropriate steps in accordance with the Notifiable Data Breaches scheme, including notifying affected individuals and the Office of the Australian Information Commissioner where required.

If you believe that your account or personal information has been compromised, please contact us immediately at support@pumt123.bet so that we can investigate and take steps to contain the incident.

DATA RETENTION

Personal information is retained for as long as necessary to provide services, comply with legal and regulatory obligations, resolve disputes and enforce agreements. Retention periods vary depending on the type of information and the purpose for which it is held. We may retain account, identity verification, wagering, transaction, responsible gambling, compliance and complaint records for periods required by applicable wagering, financial crime, taxation, privacy and other legal or regulatory obligations, including after your account has been closed.

When personal information is no longer required for any purpose for which it may be used or disclosed, and we are no longer required by law to retain it, it is securely destroyed or de-identified in accordance with applicable requirements.

ACCESS AND CORRECTION

You have the right to request access to the personal information we hold about you and to request correction of information that is inaccurate, out of date, incomplete, irrelevant or misleading. Access and correction requests can be made by email to support@pumt123.bet or through the Help or Contact Us section. We may need to verify your identity before acting on a request. pumt123 will respond to requests within a reasonable timeframe and in accordance with applicable privacy legislation, and will not charge you for making a request.

We take reasonable steps to ensure that personal information we hold is accurate, up to date, complete, relevant and not misleading. You can update most of your contact details directly in your account settings.

If we refuse an access or correction request where permitted by law, we will provide written reasons for the refusal and information about available complaint mechanisms, where required. If we refuse to correct information, you may ask us to attach a statement to the record noting that you consider the information to be inaccurate, out of date, incomplete, irrelevant or misleading.

OVERSEAS TRANSFERS

pumt123 is operated from Victoria, Australia, and personal information is primarily held and processed in Australia. Some of our service providers may be located outside Australia or may store or process personal information outside Australia. Where practicable, we will identify the countries in which overseas recipients are located and will keep this policy updated as our service providers change.

Before we disclose personal information to an overseas recipient, we take reasonable steps to ensure that the recipient handles the information in a manner consistent with the Australian Privacy Principles, including through contractual obligations, unless an exception under Australian Privacy Principle 8 applies. We do not disclose personal information overseas for the purpose of direct marketing by third parties.

COMPLAINTS

If you believe pumt123 has breached the Australian Privacy Principles or handled your personal information inappropriately, you may lodge a complaint by email to support@pumt123.bet or through the Help or Contact Us section. Please provide sufficient details of your privacy concern, including your account details, what happened and when, so that we can investigate it.

We will acknowledge and investigate privacy complaints and respond within a reasonable period. We will contact you if further information is needed, and will inform you in writing of the outcome of our investigation and any action taken. If you are not satisfied with our response, or you have not received a response within a reasonable period, you may be entitled to lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time to reflect changes to our practices, services or legal and regulatory obligations. The updated version will be published on this page with a revised "Last Updated" date. Where appropriate, we may provide additional notice of material changes. We encourage you to review this policy periodically.

CONTACT

For privacy-related enquiries, access and correction requests, opt-out requests or complaints, contact us using the details below. Privacy Contact:

• Operator: Michael Harrak
• ABN: 43 945 478 809
• Address: 72 Brady Road, Bentleigh East, Victoria 3165, Australia
• Email: support@pumt123.bet

Need immediate help with your account? Our customer support team is available 24/7 through live chat.